Municipal service delivery in South Africa is a touchy subject. South Africans generally have a bad taste in the mouth when it comes to government institutions, and Swellendam Municipality wanted to change that. We designed and built a website for them that made it easy to report faults, or request services covered by the municipality. We also rethought how the information was organised and displayed so that residents could easily find what they're looking for. This resulted in frustration-free service requests and easy access to information.