BRIGHTS HARDWARE – ‘MORE’ BRAND CONCEPT

BRIGHTS Hardware, a Western Cape based hardware chain, is a longstanding client of Fishgate Advertising that has grown together with the agency over the years.

The brand was in need of a new central marketing theme that would clearly communicate the brand’s promise to customers, but also have legs to work no matter the application.

With the brand’s pay-off line being “More than just a hardware store”, we decided to develop a theme centred around the concept of ‘more’.

Objectives

  • Build top-of-mind awareness: Position the brand as the first choice for home improvement, repairs, and DIY projects in both everyday and seasonal needs.
  • Strengthen brand trust and expertise: Reinforce the perception that the chain offers reliable products, knowledgeable staff, and practical solutions customers can depend on.
  • Differentiate from competitors: Clearly communicate what makes the brand unique.
  • Create emotional relevance with customers: Connect the brand to real-life moments – fixing, building, improving homes, or helping others – so the brand feels helpful, human, and essential.

Strategy

  • The new brand concept was communicated to clients using every available brand vehicle, including a brand campaign video, radio commercials, promotional flyers, digital banners, social media posts, etc.
  • This concept was then rolled out and used as the backbone of all communication going forward – both internal and external.

Outcomes

  • Stronger brand perception as the retailer that delivers more value, expertise, and support than competitors.
  • Campaign launch emailer and franchisee communications
  • Clearer brand differentiation, making the chain easier to choose in a crowded and price-driven category.
  • Greater employee alignment and advocacy, with staff empowered to deliver on the promise of “more” in everyday interactions.
  • In fact, the client found the ‘more’ concept to be so successful and concise in communicating their offering, that they have since used it for the last 3 years.