Key responsibilities:

• Delivery of high-volume projects within scope, time and budget.
• Manage client expectations throughout the project and communicate plans and project status transparently and regularly to the client.
• Plan, track, control and report on projects.
• Manage all project-related documentation.
• Drive day-to-day prioritisation of work operations, projects and scope, troubleshoot reported issues.
• Coordinate and manage the day-to-day efforts of various stakeholders within the agency including the copywriters, web developers and web designers.
• Identify resources needed, assign and prioritise tasks/responsibilities and ensure deadlines are met.
• Manage client assets and uploading of content to web projects.
• Assist with testing and implementation activities.
• Be a product owner and see how to improve websites performances

Requirements:

• Two years in a project or digital account management role within an agency environment.
• Knowledge of client service principles and practices.
• Thorough understanding and experience in CMS such as WordPress.
• Excellent administrative skills.

Technical competencies:

• Project management of website development.
• Knowledge of web technologies as well as basic programming languages and hosting.
• Excellent skills in open source project management software e.g. Asana.
• Familiarity with Chase software.

Behavioral competencies:

• Extremely self-sufficient and able to make decisions on your own.
• Excellent phone etiquette.
• Excellent written and verbal communication skills.
• Effective listening skills.
• Ability to meet deadlines and work in a pressurised environment.
• Problem-solving.
• Planning and organising.
• Attention to detail.
• Ability to prioritise multiple tasks.

Qualifications:

• Undergraduate degree/diploma.

Advantageous:

• An understanding of SEO fundamentals and best practices.
• Experience working within Agile development environments.
• An accredited project management qualification.